33gt Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

33gt is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This privacy policy describes what types of information 33gt collects, why it is collected, how that information is used and stored, and what measures we take to protect your information. This policy applies to our website, mobile services, and any other digital channel through which 33gt provides services.

If you disagree with any part of this privacy policy, please stop using our services and contact us directly.

2 Information We Collect

Various types of information are collected when you register an account and use services on 33gt. These are described in detail below:

2.1 Personal Identification Information

• Full name and date of birth
• Email address and registered username
• National ID card or passport details for identity verification (as part of the KYC process)
• Current address and country information

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and bonus-related information

2.3 Technical Information

• Device type, operating system, and browser information
• IP address and login duration
• Cookie and session-related information
• Browsing behaviour on the site and game play history

2.4 Communication Information

• Messages and their content from your communications with us via live chat and email
• Support ticket details

3 Purpose of Data Collection

33gt uses user information only for specific and lawful purposes. The main reasons we collect information are:

• Account Management: To create and manage your account and to verify your identity.
• Transaction Processing: To successfully complete deposit and withdrawal requests.
• Fraud Prevention: To detect and prevent illegal activities, money laundering, and fraudulent transactions.
• Service Improvement: To improve your experience and to provide relevant offers and information.
• Customer Support: To answer your questions and resolve issues.
• Responsible Gaming: To monitor your playing patterns and provide warnings or assistance when needed.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Storage and Security

33gt takes advanced technical and administrative measures to ensure the security of your information. The key features of our security system are:

4.1 Encryption and Security

All data is secured through SSL (Secure Socket Layer) encryption technology. As a result, all data transmitted between your browser and our servers is encrypted and remains unreadable to third parties.

4.2 Data Retention Period

Information is retained while your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally retained for the period required under applicable regulations.

4.3 Access Control

Only authorised staff may access your personal information, and only to the extent necessary for providing services. All our staff work under strict confidentiality agreements.

5 Sharing Information with Third Parties

33gt never sells or rents your personal information under any circumstances. However, information may be shared with specific third parties in the following special situations:

• Payment Processors: Only the information necessary to process transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Legal Requirements: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information shared with specialist fraud detection and prevention partners, restricted solely to that purpose.
• Service Providers: Trusted organisations that provide technology or infrastructure services on our behalf, who are also bound by the same confidentiality obligations.

6 Cookie Policy

Cookies are used when you visit the 33gt website. Cookies are small text files stored in your browser. The types of cookies we use are:

• Essential Cookies: Necessary for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse site usage and make improvements.

You can disable cookies through your browser settings. However, this may limit some services on the site.

7 Your Rights

You have certain important rights regarding your personal information that 33gt respects:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: You have the right to request that your information be deleted in certain circumstances, though complete deletion may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: Where applicable, you can obtain a copy of your information.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

8 Protection of Minors' Information

33gt's services are only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information has been registered by mistake, please contact [email protected] immediately.

9 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. Whenever your information is transferred to another country, we ensure it remains protected in accordance with the security standards described in this privacy policy.

10 Third-Party Sites and Services

The 33gt website does not contain links to third-party websites. However, our payment partners such as bKash, Nagad, Rocket, and Upay have their own privacy policies that apply to their respective platforms. We recommend reading their own policies when using these third-party services.

11 Security Breach Notification

If for any reason our system security is breached and there is a risk that your information has been compromised, we will notify you of this as quickly as possible in accordance with applicable law. The notification will be sent to your registered email address.

12 Policy Changes and Updates

This privacy policy may be updated from time to time due to business requirements, legal changes, or service improvements. In the case of any significant change, we will:

• Post the new effective date on this page.
• You may be notified at your registered email address in the case of significant changes.

Continuing to use the site after a change is made will be considered as your agreement to the updated policy. We therefore recommend revisiting this page from time to time.

13 Responsible Gaming and Data Use

33gt places the highest priority on responsible gaming. By analysing information related to your gaming activity, we can identify potentially problematic behaviour and provide assistance when needed. Information collected through this process is kept strictly confidential and used solely for your wellbeing.

For more information about responsible gaming, visit our Responsible Gaming page.